We get it – life throws curveballs. If you need to cancel your order, we’re here to help, but let’s team up to avoid any surprises. Before you click “purchase,” make sure to tap into our crew of experts and resources to ensure a smooth ride. Check out our policies and don’t hesitate to reach out – we’re all ears.
Now, let’s talk specifics:
Spare Parts & Merch
Our edgy gear is non-returnable – it’s final sale. No swapsies here.
Accessories & Upgrades
Want to switch gears? They’re returnable or exchangeable – if they’re still in the box, untouched. Return shipping is on you, though.
Change of Heart
If you’re having a change of scenery, let us know within 12 HOURS of your order.
Packaging Matters
Send your scooter back in its original box – no box, no return.
Handle with Care
Pack like a pro – if your scooter arrives damaged due to poor packaging, repair costs are on you.
Cancel Game
Here’s the deal:
Returns: Once we’ve slapped a shipping label on it, it’s a return.
Cancellations: If we haven’t started the dance with our 3rd-party pals, it’s a cancellation.
Change of Plans: If it’s en route, it’s a return, and fees apply.
Returns & Exchanges – The Lowdown:
Unopened & Unused:
Within 5 days, unopened items can dance back to us.
Expect a 15% restocking fee and shipping costs.
Opened Merchandise – 20/20/20 Rule:
20 days to return, with less than 20 miles on the meter.
A 20% restocking fee plays into the show.
Pack it up in the original packaging.
Exchange Merchandise:
Only pay the Payment Processing Fee for exchanges.
Shipping fee and restocking fee apply.
Replacement shipping is on us.
Label Love:
Get your return label via our online portal or have us snag one for you. Just remember, if your scooter’s hit the pavement, it’s your call to cover the ride back.
Post-Inspection Scoot:
If your scooter’s been on the road, return shipping’s your gig. If it arrives at HQ beat up, you’re on the hook for repairs and shipping back.
Remember, we’re on this journey together – let’s make sure it’s a wild ride.
PUNK ELECTRIC CORP – Embrace the Power of PUNK Freedom.